Closed to new claimsFalse advertisingRazer Zephyr mask refunds for buyers with uncashed checks
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If you received a PayPal refund for a Razer Zephyr purchase, the FTC asks you to accept it within 30 days. Its October 2026 update says these payments are for people who did not cash their original check. If you have a question about a payment, call the refund administrator, Simpluris, at 1-833-285-3003.
On January 13, 2025, the FTC announced that it was sending more than $1 million in checks and PayPal payments to 6,764 purchasers to refund what they paid. The FTC later reported that the January checks resulted in more than $906,000 in refunds.
The program covers Razer Zephyr masks and related products. The FTC alleged that Razer advertised the masks as N95-grade even though they had never received N95 certification. The federal court entered a $1,071,254.33 monetary judgment for consumer relief and a separate $100,000 civil penalty.
Key facts
- October 2026 payments
- PayPal refunds for people who did not cash their original check
- PayPal acceptance period
- 30 days
- January 2025 distribution
- Checks and PayPal payments sent to 6,764 purchasers
- Refunds from the first checks
- More than $906,000, according to the FTC’s October update
- Monetary judgment
- $1,071,254.33 for consumer relief, including administration expenses
- Civil penalty
- $100,000
- Refund administrator
- Simpluris, 1-833-285-3003
Official settlement administrator: Federal Trade Commission — Razer Refunds
Evidence for key facts
These excerpts record what official sources said when checked. Open a fact to see its source and supporting passage. Follow the source for the latest information.
Claim statusChecked
Now, the FTC is sending PayPal payments to people who didn’t cash their check.
FTC Razer refund program, October 2026 updateOctober 2026 update, distribution paragraph
Who qualifiesChecked
The FTC is sending PayPal payments to people who bought Zephyr face masks from Razer.
FTC Razer refund program, October 2026 updateOctober 2026 update, opening paragraph
Payment and benefitsChecked
The FTC first sent checks in January 2025, which resulted in more than $906,000 in refunds.
FTC Razer refund program, October 2026 updateOctober 2026 update, distribution paragraph
Payment and benefitsChecked
The FTC is sending checks and PayPal payments to 6,764 consumers who purchased the deceptively marketed products. Recipients will get a full refund.
FTC January 13, 2025 refund announcementJanuary 13, 2025 announcement, payment instructions
Proof requirementsChecked
The Commission never requires people to pay money or provide account information to get a refund.
FTC January 13, 2025 refund announcementJanuary 13, 2025 announcement, payment questions paragraph
Claim deadlineChecked
If you get a PayPal payment, please accept it within 30 days.
FTC Razer refund program, October 2026 updateOctober 2026 update, recipient instructions
Payment and benefitsChecked
($1,071,254.33) is entered in favor of Plaintiff against Defendants, jointly and severally, as monetary relief
Entered stipulated order, Central District of California, docket 9Entered docket 9, PDF page 6, section V.A
Payment and benefitsChecked
Judgment in the amount of One-Hundred Thousand Dollars ($100,000) is entered in favor of Plaintiff against Defendants, jointly and severally, as a civil penalty.
Entered stipulated order, Central District of California, docket 9Entered docket 9, PDF page 5, section IV.A
Who qualifiesChecked
They offered the standard Razer Zephyr, consisting of one Zephyr mask and three sets of filters, for $99.99; the Razer Zephyr Starter Pack, consisting of one Zephyr mask and 33 sets of filters, for $149.99; and a Razer Zephyr Filter Pack, containing 10 sets of filters, for $29.99.
FTC April 29, 2024 enforcement announcementApril 29, 2024 announcement, product and price paragraph
Who qualifies
- The FTC’s refund program covers buyers of Razer Zephyr masks and related products. Razer sold the Zephyr mask, Zephyr Starter Pack and Zephyr Filter Pack to U.S. consumers beginning in October 2021.
- The FTC identified the October 2026 PayPal recipients as people who did not cash their original refund check. The agency sends refunds directly and asks people with questions about a payment to contact Simpluris.
How the FTC sent Razer refunds
- 1
January 2025 checks and PayPal payments
The FTC announced full purchase-price refunds for 6,764 purchasers. Its January instructions gave check recipients 90 days to cash their checks and PayPal recipients 30 days to redeem their payments.
- 2
October 2026 PayPal payments
The FTC announced that it was sending PayPal payments to people who had not cashed their original check. Its refund page asks recipients to accept the payment within 30 days.
- 3
Questions about a payment
Call Simpluris at 1-833-285-3003 if you have questions. The FTC says it never requires people to pay money or provide account information to get a refund.
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Frequently asked questions
Do I need to file a Razer refund claim?
The FTC sends payments directly. Its current instructions ask recipients to accept their PayPal payment within 30 days. Contact Simpluris at 1-833-285-3003 if you have a question about your payment.
Why did the FTC send PayPal payments in October 2026?
The October update identifies the recipients as people who had not cashed their original checks. It describes the PayPal payment as their refund for a Zephyr purchase.
How much did a Zephyr purchase cost?
The FTC listed prices of $99.99 for the mask, $149.99 for the Starter Pack and $29.99 for the Filter Pack. The program provides a full refund of the purchase price.
How many people received payments?
The January 2025 announcement says the FTC was sending payments to 6,764 purchasers. The October 2026 update reports more than $906,000 in refunds from the first checks. It does not give a count or total for the October PayPal payments.
What was the FTC case about?
The FTC alleged that Razer marketed Zephyr masks as N95 or N95-equivalent without submitting them for FDA or NIOSH testing. The masks were never certified as N95. The Justice Department filed the case in the U.S. District Court for the Central District of California.
Sources and official records
Consult these records for the official terms and current updates. ClaimBee's summary helps explain the settlement; the administrator and court documents determine the claim requirements and benefits.
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