Razer Settlement: Zephyr Mask Buyers Were Refunded in Full in January 2025

Who qualifies

• Eligibility was limited to people who bought a Razer Zephyr mask, a Zephyr Starter Pack, or a Zephyr Filter Pack. No other Razer product was part of the case, and owning Razer gaming hardware never made anyone eligible for anything here.
• The products went on sale to U.S. consumers in October 2021, online and in three physical stores — Seattle, San Francisco and Las Vegas. The Zephyr Starter Pack was sold online shortly afterwards through limited "drops."
• You did not need to apply. The FTC identified purchasers from company records and paid them directly, which is why 6,764 is the total: that is how many buyers the records identified, not how many people filed something.
• Everyone who received a payment received a full refund of the purchase price. There was no tiering, no documentation requirement, and no pro-rata reduction.
• If you believe you bought a Zephyr and were missed, the refund administrator is the only correct contact. The FTC never asks anyone to pay a fee or provide account information to receive a refund.

What Razer claimed, what the FTC found, and where the money went

1. 1

   October 2021 — the Zephyr goes on sale

   Razer began selling the Razer Zephyr and the Razer Zephyr Filter Pack to U.S. consumers online and in stores in Seattle, San Francisco and Las Vegas. The standard Zephyr, which included one mask and three sets of filters, cost $99.99. A Filter Pack with ten sets of filters cost $29.99. Later that month Razer began selling the Zephyr Starter Pack — one mask and 33 sets of filters — online through limited "drops" for $149.99. The product was a transparent, lit, fan-ventilated mask marketed heavily to Razer's gaming audience.

2. 2

   The claim that created the case

   In its advertising, most of it online, Razer initially marketed the Zephyr as an N95 or N95-equivalent mask that would protect wearers from contracting COVID-19. N95 is a specific certification with a specific meaning: it is granted by the National Institute for Occupational Safety and Health after testing. According to the FTC's complaint, Razer never submitted the Zephyr for testing to NIOSH or to the FDA, and the mask was never certified as N95 by anyone.

3. 3

   Why the FTC treated it as more than an ordinary ad claim

   The agency framed this as a pandemic health-and-safety case rather than a marketing exaggeration. Samuel Levine, then Director of the FTC's Bureau of Consumer Protection, said the businesses "falsely claimed, in the midst of a global pandemic, that their face mask was the equivalent of an N95 certified respirator." The complaint also alleges Razer stopped making the false claims only after negative press coverage and consumer outrage — not on its own initiative.

4. 4

   April 29, 2024 — the complaint and the order

   The Department of Justice filed the case in the U.S. District Court for the Central District of California upon notification and referral from the FTC. The defendants were Razer, Inc., a Cayman Islands corporation, together with Razer (Asia-Pacific) Pte. Ltd., Razer USA Ltd., Razer Health Pte. Ltd. and Razer Online Pte. Ltd. The stipulated order required more than $1.1 million for full consumer refunds and a $100,000 civil penalty, and barred the companies from making COVID-related health misrepresentations or unsubstantiated health claims about protective health equipment. A further stipulated order was filed on May 6, 2024.

5. 5

   January 13, 2025 — the money goes out

   The FTC sent more than $1 million to 6,764 consumers as checks and PayPal payments, and stated plainly that recipients would get a full refund. Checks had to be cashed within 90 days as indicated on the check; PayPal payments had to be redeemed within 30 days. The refund administrator was Simpluris.

6. 6

   Where this stands today

   The refund program has run. There is no open claim window, no second distribution announced, and no pending deadline. The FTC's case record still shows the matter's status as pending, which reflects the ongoing injunctive terms of the order rather than any unpaid money. If you did not get a payment and believe you should have, contact Simpluris at 1-833-285-3003 — that is the only step available.

7. 7

   The scam to watch for

   Large, widely reported FTC cases attract fake claim sites. There is no Razer settlement claim form, so any page offering to file one for you is not legitimate. The FTC never requires anyone to pay money or hand over account information to get a refund, and nobody can get you "special access" or a guaranteed payment.

Frequently asked questions

Sources and official records

Every figure and date on this page was taken from the primary records below — court dockets, agency releases, and the settlement administrator's own notices. Payout averages we describe as averages are calculated from the official totals, not reported per-person estimates.

• FTC — Razer Refunds page: 6,764 payments totaling more than $1 million, full refunds, and the Simpluris administrator line 1-833-285-3003
• FTC press release, January 13, 2025 — the refunds going out to 6,764 consumers, the 90-day check and 30-day PayPal windows, and Simpluris as administrator
• FTC press release, April 29, 2024 — the $1.1 million refund figure, the $100,000 civil penalty, the never-tested-by-FDA-or-NIOSH allegation, and the $99.99 / $149.99 / $29.99 product prices
• FTC case record — United States v. Razer, Inc. et al., Central District of California: the five named Razer defendants and the April 29 and May 6, 2024 stipulated orders