NGL App Settlement: Claims Closed April 6, 2026, Payments Expected This Year

Who qualifies

• To qualify you had to meet every one of three conditions: you paid for an NGL Pro subscription between January 2022 and July 2024, you experienced unauthorized charges, and you were at least 18 years old to complete the claim form yourself.
• Because NGL's user base was heavily teenagers, the age rule mattered in practice: a user under 18 could still be eligible, but a parent or guardian had to complete and submit the form for them.
• The claim deadline was April 6, 2026. The FTC is not accepting new claims and there is no late-filing process. If you did not file by that date, you will not receive a payment from this program.
• Merely having used the free NGL app was not enough. The refund program was limited to people who paid for NGL Pro and were charged without authorization — the recurring weekly charge many users did not realize they had agreed to.
• The FTC reviews and validates every claim before deciding eligibility, so filing a claim was not the same as being approved for one. If your claim is approved, you receive the payment type you selected during the claims process.

What NGL did, and where the refund money stands now

1. 1

   What NGL was and who used it

   NGL Labs, LLC launched the app in 2021 as an anonymous messaging service: you share a link on social media and your friends and followers send you messages without their names attached. It became extremely popular with teenagers. NGL marketed it as a "safe space for teens" and claimed it used "world class AI content moderation," including deep learning and pattern matching algorithms, to filter out cyberbullying and other harmful messages.

2. 2

   Allegation 1 — the messages were fake

   The FTC and the Los Angeles District Attorney's Office alleged NGL sent users fake anonymous messages that appeared to come from real people. The purpose was to drive engagement and, critically, to make the paid product look worth buying: if you believe a real person sent you an anonymous message, you have a reason to want to know who.

3. 3

   Allegation 2 — the paid subscription did not deliver what it promised

   The agencies alleged NGL tricked users into signing up for NGL Pro by falsely promising the subscription would reveal the identity of whoever sent a message. It did not. The complaint describes users paying specifically to learn who sent a message that NGL itself had generated.

4. 4

   Allegation 3 — the charges were recurring and unauthorized

   Many users who paid for NGL Pro thought they were making a one-time purchase. Instead, according to the complaint, the company charged a recurring weekly fee of up to $9.99 without their knowledge or consent, and NGL often ignored users' refund requests. A weekly charge is easy to miss on a card statement and adds up faster than a monthly one — under $10 a week is more than $500 a year.

5. 5

   Allegation 4 — the AI moderation claims were false

   The FTC alleged NGL's claims about its AI content moderation filtering out cyberbullying and harmful messages were false. FTC Chair Lina M. Khan said NGL marketed the app to kids and teens despite knowing it was exposing them to cyberbullying and harassment. Los Angeles District Attorney George Gascón noted that the anonymity the app provided could facilitate rampant cyberbullying among teens.

6. 6

   July 9, 2024 — the order

   NGL Labs and co-founders Raj Vir and Joao Figueiredo agreed to pay $5 million and accepted a permanent ban on offering the "NGL: ask me anything" app to anyone under 18, along with prohibitions on the deceptive claims. Of the $5 million, $4.5 million was allocated to consumer refunds and $500,000 was a civil penalty paid to the Los Angeles District Attorney's Office.

7. 7

   January 2026 — an FTC case that actually had a claim form

   On January 6, 2026 the FTC announced a refund claims process and opened submissions at ftc.gov/NGL, with the window running to April 6, 2026. This is worth noting because most FTC refund programs have no claim form at all — the agency pays from company records. Here it needed people to come forward, most likely because identifying which charges were unauthorized required information the company's records alone could not settle.

8. 8

   Where things stand today, and when money moves

   The claim window is closed and the FTC's own refund page says it is currently reviewing claims and expects to send payments in 2026, with the page to be updated when there is more information. Payment amounts will depend on several factors including how many people filed. Approved claimants receive the payment type they chose when filing. Nobody can tell you an exact amount or date right now, and any site publishing one is inventing it.

9. 9

   If you filed and have a question

   Contact the claims administrator at 1-800-351-7161 or info@NGLRefund.com. Two safeguards worth remembering: the FTC never asks you to pay to file a claim or to receive a refund, and only scammers promise special access or a guaranteed refund. If someone offers to get your NGL money faster for a fee, that is the scam this case attracts.

Frequently asked questions

Sources and official records

Every figure and date on this page was taken from the primary records below — court dockets, agency releases, and the settlement administrator's own notices. Payout averages we describe as averages are calculated from the official totals, not reported per-person estimates.

• FTC — NGL Settlement refunds page: the closed April 6 2026 deadline, claims under review, payments expected in 2026, and the three eligibility conditions
• FTC press release, January 6, 2026 — the refund claims process opening, the January 2022–July 2024 NGL Pro window, and the administrator contact details
• FTC press release, July 9, 2024 — the $5 million order, the under-18 ban, the fake messages and AI moderation allegations, and co-founders Raj Vir and Joao Figueiredo
• FTC business blog — the allegations in the FTC and Los Angeles District Attorney action against NGL, including the recurring weekly charge of up to $9.99