Closed to new claimsSubscription billingChegg Settlement: The $7.5 Million FTC Refund Explained
Last updated: July 28, 2026
There is no Chegg claim form to fill out. Chegg, Inc., the online homework-help and textbook-rental company, agreed in September 2025 to pay $7.5 million to settle Federal Trade Commission (FTC) allegations that it made subscriptions extremely hard to cancel and then kept charging people who had already cancelled. That $7.5 million is earmarked for refunds to affected consumers, and the FTC — not a private settlement administrator — distributes the money. The agency contacts eligible people directly by email or postal mail, so you do not need to file anything, and there is no user deadline to miss.
The FTC alleged that Chegg charged nearly 200,000 consumers after they had asked to cancel, going back to October 2020. According to the complaint, students and parents trying to end an auto-renewing subscription were pushed through long, multi-step cancellation flows built around buried links, discount offers, mandatory surveys, and "pause" options — and in many cases Chegg kept billing them for months afterward anyway. The FTC said this violated both the FTC Act and the Restore Online Shoppers' Confidence Act (ROSCA), the federal law that requires a simple way to stop a recurring charge.
The complaint and proposed stipulated order were filed on September 15, 2025 in the U.S. District Court for the Northern District of California as FTC v. Chegg, Inc. (No. 5:25-cv-07827). Besides the $7.5 million, the order requires Chegg to give subscribers a cancellation method at least as easy as signing up, and bars it from misrepresenting how cancellation works. If you were billed by Chegg after cancelling, the practical step is to make sure the email address and mailing address Chegg had on file still reach you, and to watch ftc.gov/refunds for status updates.
Key facts
- Refund fund
- $7.5 million (for consumer refunds)
- Consumers affected
- Nearly 200,000 charged after cancelling
- Conduct period
- Since October 2020
- Case
- FTC v. Chegg, Inc., 5:25-cv-07827 (N.D. Cal.)
- Filed
- September 15, 2025
- Claim form
- None — the FTC contacts you directly
- Consumer deadline
- None
- Per-person amount
- Not announced (depends on eligible claims)
- Laws cited
- FTC Act and ROSCA
Official settlement administrator: Federal Trade Commission — FTC v. Chegg
Who qualifies
- You subscribed to a Chegg auto-renewing service — such as Chegg Study, Chegg Study Pack, or its writing and homework-help tools — and were charged after you asked to cancel, at any point since October 2020.
- The FTC identified nearly 200,000 consumers in this position from Chegg's own billing records, which is how it builds the refund list. You do not need to prove anything or submit a form.
- Refunds are sent to the contact details Chegg had on file. If your email address or mailing address has changed since you subscribed, the FTC's notice may not reach you — check ftc.gov/refunds directly rather than waiting.
- Simply having had a Chegg subscription is not enough. The refund covers people who were billed after a cancellation request, not everyone who ever paid for Chegg.
- Nobody will ask you for a fee, your Social Security number, or your bank login to release an FTC refund. Any site or message that does is a scam.
How the Chegg refund works — and what to do now
- 1
You do not file a claim
This is an FTC enforcement refund, not a class action with a claims website. There is no claim form, no proof to upload, and no deadline for consumers. The FTC works from Chegg's billing records to identify who was charged after cancelling, then contacts those people directly by email or mail.
- 2
Watch for an official FTC notice
When the refund program opens, eligible consumers receive an email or letter from the FTC or its refund administrator with instructions — typically a link to claim a PayPal payment or a check in the mail. Official FTC refund notices never ask for payment or for sensitive details like your Social Security number or bank password.
- 3
Check ftc.gov/refunds yourself
The FTC posts every active refund program at ftc.gov/refunds, including the amounts sent and the deadlines to cash a check or accept a PayPal payment. That page is the authoritative source for whether Chegg refunds have started going out. Checking it directly is more reliable than waiting for a notice that may go to an old address.
- 4
Know what Chegg has to change
The stipulated order requires Chegg to provide a cancellation mechanism at least as simple as the enrollment process, and prohibits misrepresenting how cancellation works. If you subscribe to Chegg today and want out, cancelling should no longer require surveys, "pause" detours, or buried links.
- 5
Don't let the next one slip past you
Subscription-billing refunds like this one are easy to miss because nothing arrives asking you to act. ClaimBee tracks settlements and FTC refund programs, matches them against the services you have actually used, and tells you when money is owed to you — including the ones with no claim form.
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Frequently asked questions
Is the Chegg settlement real?
Yes. In September 2025 the Federal Trade Commission announced that Chegg, Inc. would pay $7.5 million to settle allegations that it made subscriptions hard to cancel and kept charging people who had cancelled. The case is FTC v. Chegg, Inc., No. 5:25-cv-07827, filed in the Northern District of California on September 15, 2025.
How do I file a Chegg settlement claim?
You cannot, and you do not need to. There is no Chegg claim form. The FTC administers the $7.5 million refund itself and contacts eligible consumers directly by email or mail using Chegg's billing records. Any website offering you a "Chegg claim form" is not official.
How much is the Chegg refund per person?
The FTC has not announced a per-person amount. The $7.5 million is divided among the consumers the agency identifies as having been charged after cancelling — nearly 200,000 people. The final figure depends on how much each person was wrongly billed and how many refunds are issued.
Who is eligible for the Chegg refund?
Consumers who were billed for a Chegg auto-renewing subscription after they asked to cancel, at any point since October 2020. The FTC says nearly 200,000 people fall into that group. Having simply held a Chegg subscription does not qualify you — the refund is for post-cancellation charges.
Is there a deadline to claim the Chegg refund?
There is no deadline for consumers to come forward, because there is no claim to file. Once the FTC sends refunds, there are usually short windows to accept a PayPal payment or cash a check — those deadlines appear in the notice and on ftc.gov/refunds.
What did Chegg actually do wrong?
The FTC alleged that Chegg forced subscribers through lengthy, multi-step cancellation flows featuring buried links, discount offers, mandatory surveys, and "pause" options instead of a simple cancel button — and then continued charging many of them for months after they had cancelled. The FTC said this violated the FTC Act and the Restore Online Shoppers' Confidence Act (ROSCA).
Is this the same as the Chegg data breach case or the Chegg stock settlement?
No — there are three separate Chegg matters and only this one refunds consumers. The 2022 FTC data-security case (Docket C-4782) over a breach of user data ended in an order requiring security improvements, with no money for consumers. A separate $55 million securities settlement paid Chegg investors who bought the stock, not subscribers, and its claim deadline has passed. This 2025 ROSCA case is the one paying subscription refunds.
How can I tell a fake Chegg refund message from a real one?
A real FTC refund never requires a payment, a fee, or sensitive information like your Social Security number, bank login, or a gift card to release your money. Official notices come from the FTC or its named refund administrator and point to ftc.gov. When in doubt, ignore the message and go to ftc.gov/refunds yourself.
Sources and official records
Every figure and date on this page was taken from the primary records below — court dockets, agency releases, and the settlement administrator's own notices. Payout averages we describe as averages are calculated from the official totals, not reported per-person estimates.
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