Open for claimsPrivacy / health informationLiveHealth Online privacy settlement: claims due October 30
Last updated: September 13, 2026
The LiveHealth Online privacy settlement offers qualifying U.S. appointment-booking users an equal share of the money available for claims, currently estimated at $51.14–$102.29 per person. You must have used the booking tool on the LiveHealth Online website, iOS app or Android app between October 2024 and August 2025. Submit an online claim or postmark a paper claim by October 30, 2026.
American Well Corporation, also known as Amwell, agreed to make up to $2,037,751.46 available to resolve allegations that it shared customers’ medical information and confidential communications without permission. Amwell denies violating the law. Approved legal fees, administration, notice costs and a representative award also come from the fund; the estimate is neither a guaranteed payment nor a payment cap.
Key facts
- Who qualifies
- U.S. users of the LiveHealth Online appointment booking tool
- Covered period
- October 2024–August 2025
- Estimated payment
- $51.14–$102.29; actual equal shares depend on valid claims
- Settlement fund
- Up to $2,037,751.46, including approved expenses
- Claim deadline
- October 30, 2026 — online or postmarked
- Filing requirements
- Login ID/PIN online; contact details and signed eligibility attestation
- Final approval hearing
- Scheduled for January 15, 2027
- Case
- Polk v. American Well Corp., No. 25CV026746
- Court
- California Superior Court, County of Sacramento
Official settlement administrator: Simpluris, Inc.
Who qualifies
- You are a person in the United States who used the appointment booking tool on livehealthonline.com, the LiveHealth Online iOS app or the LiveHealth Online Android app between October 2024 and August 2025.
- Having an Amwell account or visiting a page alone does not establish membership: the class definition requires use of the specified LiveHealth Online booking tool during the covered period.
- Excluded are the presiding judges and their families; Amwell and its specified related entities and their current or former officers, directors, agents, attorneys and employees; valid opt-outs; and the excluded parties’ legal representatives, successors and assigns. See the administrator’s complete exclusions.
- A valid, timely claim is required for payment. The class member must sign the claim physically or electronically and attest truthfully to eligibility.
How to file a LiveHealth Online settlement claim
- 1
Check your booking-tool use
Confirm that you used the LiveHealth Online appointment booking tool on the website or either app during the covered months. Find your settlement notice and its Login ID and PIN if you plan to file online.
- 2
Complete the official form
Use Submit a Claim on the settlement website, or download the current paper claim form from its documents page. Supply the requested contact details and payment selection, and read and sign the eligibility attestation. The administrator may audit claims.
- 3
File by October 30
Submit online or postmark the signed paper claim by October 30, 2026. Follow the current claim form’s mailing instructions and retain a copy and confirmation. Call Simpluris at (888) 369-3797 for missing notice credentials or filing help.
- 4
Follow payment updates
The court must approve the settlement and any appeals must be resolved before payments can be completed. Check the administrator’s website for updates. ClaimBee helps you discover other settlements and review their deadlines.
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Frequently asked questions
How much is the LiveHealth Online settlement payment?
The LiveHealth Online administrator estimates $51.14–$102.29 per valid claimant. Payments are equal shares of the money available after approved settlement expenses and depend on how many valid claims are filed. This estimate is not a guaranteed amount or a maximum.
Who qualifies for the LiveHealth Online privacy settlement?
The LiveHealth Online settlement covers people in the United States who used its appointment booking tool on livehealthonline.com or the LiveHealth Online iOS or Android app between October 2024 and August 2025. Simply holding an unrelated Amwell account does not establish eligibility.
What is the LiveHealth Online claim deadline?
LiveHealth Online settlement claims must be submitted online or postmarked by October 30, 2026. Use the official administrator’s claim form and keep your submission or mailing record.
What do I need to file a LiveHealth Online claim?
The LiveHealth Online online portal requires the Login ID and PIN from your notice. The claim form requests contact information, a payment choice and a signed eligibility attestation, and claims may be audited. A paper form is available from the official documents page; contact Simpluris at (888) 369-3797 if you need help.
When will LiveHealth Online settlement payments arrive?
The LiveHealth Online final approval hearing is scheduled for January 15, 2027. Payment is conditional on final approval and resolution of any appeals, so no calendar date for receiving money is confirmed. Follow the official settlement website for distribution updates.
Sources and official records
Every figure and date on this page was taken from the primary records below — court dockets, agency releases, and the settlement administrator's own notices. Payout averages we describe as averages are calculated from the official totals, not reported per-person estimates.
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