Refund Policy

This Refund Policy explains the conditional Money-Back Guarantee for first-time paid ClaimBee website members, how to request a refund, and how refunds differ from subscription cancellation. It should be read with our Terms of Service and Privacy Policy. ClaimBee does not guarantee eligibility for a settlement, approval, a payout, or recovery of your membership costs.

This policy applies to payments made directly through ClaimBee websites at https://check.claimbee.app, https://quiz.claimbee.app, and https://claimbee.app, including www.claimbee.app. A website purchase remains a website purchase if you later install the app or pay using Apple Pay or Google Pay on the website. Purchases billed through the App Store, Google Play, or another seller follow that provider's refund process, subject to applicable law.

1. Money-Back Guarantee

First-time paid members may request a refund within the first three months after signup. The guarantee applies to monthly, annual, and one-time website purchases made directly to ClaimBee through the websites listed above.

If you have not submitted any settlement action claims using ClaimBee before requesting a refund, you may request a refund of the fees paid directly to ClaimBee for service access, subject to the requirements below. This is a conditional refund guarantee, not a free trial or a promise of settlement results.

2. Refund Eligibility

To qualify, all of the following must be true:

• You made a valid direct payment to ClaimBee for website service access.
• You submit the refund request within the first three months after signup.
• You have not submitted any settlement action claims using ClaimBee.
• You have not already received a refund under this policy.

Requests made after the first three months after signup are not eligible. Creating another account or re-subscribing does not reset eligibility.

3. How to Request a Refund

Email hello@claimbee.app with the subject line "Refund Request". Include your full name, the email address tied to your ClaimBee account, the date of your original payment or a copy of your receipt, and any context that helps us verify your ClaimBee claim-submission history.

We review requests in good faith and aim to respond within five business days. If approved, refunds are returned to the original payment method, typically within ten business days after approval. We may ask for additional information when needed to confirm eligibility. A human support agent reviews and processes requests; an automated assistant cannot approve or issue a refund. Do not send your full payment-card number, card security code, account password, or unrelated sensitive documents.

4. Exclusions and Denial Criteria

ClaimBee may deny a refund request if:

• You submitted any settlement action claims using ClaimBee.
• The request is submitted outside the first three months after signup.
• We detect abuse, fraudulent claim activity, duplicate accounts, or another violation of the ClaimBee Terms of Service.
• Your account has already received a refund under this policy.

5. Scope and Limitations

The voluntary guarantee covers amounts paid directly to ClaimBee for service access before the refund request. It does not cover app-store purchases, separately charged third-party payment or filing fees, affiliate purchases, partner offers, or products sold by other companies. Using a payment processor for a direct ClaimBee website purchase does not by itself exclude that purchase. These limitations do not reduce any refund required by applicable law.

ClaimBee's refund responsibility under this policy is limited to the amount you paid directly to ClaimBee for service access.

6. Cancellation and App-Store Purchases

Canceling stops future renewals; it does not automatically refund previous payments. A refund request also does not by itself confirm cancellation. To stop a recurring website plan, sign in at claimbee.app/login, open Profile, then Manage Subscription and Cancel Subscription, and complete the hosted cancellation flow. You can also ask a human support agent at hello@claimbee.app to cancel for you. If you want both cancellation and a refund, tell us both.

Deleting the app, not activating or using your website purchase, or unsubscribing from emails does not cancel renewal. Cancel recurring plans before deleting your account, or ask support to help with both. A cancellation scheduled for period end leaves access available through the paid-through date; a refund or immediate cancellation may end it sooner.

For Apple-billed purchases, request a refund at reportaproblem.apple.com. For Google Play purchases, use Google Play's refund process. Manage renewal in the relevant store's subscription settings. Installing ClaimBee from a store does not move a website purchase into that store's billing or refund system.

7. Statutory Rights and Billing Problems

This voluntary guarantee is additional to rights under applicable law. Its time limit, first-purchase restriction, and no-submitted-claims condition do not exclude refunds or other remedies that the law requires, including for unauthorized or incorrect charges or nonconforming services. Where applicable, EEA and UK consumers may have a statutory withdrawal right. Any exception or loss of that right for digital content or services requires the conditions imposed by local law; simply using the app or accepting this policy does not create a blanket waiver.

Contact support promptly about a duplicate charge, a charge after cancellation, or inability to access a paid service. Such reports need individual review even if you have submitted a claim or are outside the voluntary guarantee window. This policy does not require you to give up rights to contact your payment provider or dispute a charge.

8. Review and Changes

We assess eligibility using the information available in your account history, including claim records, payout tracking, and payment data. This policy may be updated or discontinued in the future, but changes will not reduce refund rights already earned under prior terms.

9. Contact

ClaimBee Support
Email: hello@claimbee.app