Privacy Policy

Auxilin LLC ("ClaimBee," "we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights. By using our website or mobile application (the "Services"), you acknowledge this Policy and agree to our Terms of Service. Questions? Email us at hello@claimbee.app.

1. Information We Collect

Information you provide

• Account data: Name, email address, and login credentials, including social sign-in through Apple or Google.
• Profile info: Location and demographic details used to match you with eligible settlements.
• Communications: Support emails, feedback, and survey responses.

Information collected automatically

• IP address, device type, operating system, and browser data
• Access timestamps, referral URLs, and feature usage
• Cookie identifiers and session tokens

2. How We Use Your Information

• Create and manage your account
• Identify eligible settlements and match you with claims
• Assist with claim preparation and submission
• Provide customer support
• Analyze and improve the Services
• Ensure security and prevent fraud
• Comply with legal obligations

3. How We Share Your Information

We share personal data only when necessary:

• Settlement administrators and courts: To submit claims and verify eligibility.
• Infrastructure providers: Hosting, analytics, and database services.
• Professional advisors: Legal, tax, and compliance guidance.
• Law enforcement: When required by law or court order.
• With your consent: For any purpose you explicitly authorize.

We never sell your personal data for advertising purposes.

4. Data Retention

We retain personal data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

When you delete your ClaimBee account, we delete the account and the personal data associated with it as part of our account deletion process, including profile information, claim-related account records, uploaded documents, and authentication data.

Certain data may be retained where required or permitted for legal, tax, accounting, security, fraud-prevention, or dispute-resolution purposes. Financial and payment records may be retained for up to 5 years where required for tax, accounting, or legal compliance.

Residual copies may remain temporarily in backups or operational systems where immediate deletion is not technically possible and will be removed in accordance with our normal retention and backup lifecycle.

Anonymized or aggregated information that can no longer reasonably be linked to an individual may be retained indefinitely.

5. Data Security

• All data is encrypted in transit and at rest.
• Access to production systems requires multi-factor authentication.
• Infrastructure runs on established cloud providers.

No system is 100% secure. Use the Services at your own risk and maintain strong passwords.

6. Your Rights

• Access: Request a copy of your personal data.
• Correction: Fix inaccurate or incomplete information.
• Deletion: Delete your ClaimBee account and associated personal data. You can delete your account directly in the app under Profile → Account Settings → Delete Account, or request deletion by emailing hello@claimbee.app if you no longer have access to the app.
• Opt-out: Unsubscribe from marketing emails at any time.

For privacy-related requests, including account deletion requests, contact us at hello@claimbee.app.

7. Account Deletion

You may delete your ClaimBee account directly in the mobile application by going to: Profile → Account Settings → Delete Account

If you no longer have access to the application, you may request deletion of your account by emailing: hello@claimbee.app

Please use the subject line "Account Deletion Request" and include the email address associated with your ClaimBee account so that we can identify and process your request.

When your account is deleted, we delete the personal data associated with your ClaimBee account, including, where applicable:

• account and profile information;
• saved address and profile data;
• submitted claim records associated with your account;
• claim attempt data;
• notification-related data;
• Gmail eligibility data and connected Gmail authorization;
• uploaded documents and associated files;
• generated, filled, or signed PDFs associated with your account;
• authentication account data.

Some information may be retained where required or permitted for legal, tax, accounting, fraud-prevention, security, or dispute-resolution purposes. Financial and payment records may be retained for up to 5 years where required by applicable law or compliance obligations.

Anonymized or aggregated data that can no longer reasonably be linked to you may be retained indefinitely.

8. Cookies

We use cookies and similar technologies to remember login sessions, measure usage, and improve the Services. You can block cookies in your browser settings, though some features may not work properly.

9. Children's Privacy

The Services are not directed to individuals under 18. We do not knowingly collect data from children. If you believe a minor has provided data, contact us and we will delete it promptly.

10. International Users

ClaimBee is based in the United States. Your data may be transferred to and processed in the U.S., which may have different data-protection laws than your country.

11. Changes to This Policy

We may update this Policy from time to time. Continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

12. Contact Us

Auxilin LLC
3962 Fairlands Drive
Pleasanton, CA 94588
United States
Email: hello@claimbee.app