BetterHelp $7.8 Million FTC Privacy Settlement: Refund Status

Who qualifies

• You signed up and paid for services from a BetterHelp website between August 1, 2017 and December 31, 2020.
• Coverage included BetterHelp and its related counseling brands: MyTherapist, Teen Counseling, Faithful Counseling, Pride Counseling, iCounseling, Regain, and Terappeuta.
• You did not have to file a claim — the FTC's administrator identified eligible consumers from BetterHelp's records and emailed refund notices automatically.
• About 800,000 people were notified; more than 534,000 accepted their first-round payment, splitting the $7.8 million fund roughly evenly.

BetterHelp refund status — what happens now

1. 1

   There was never a claim form to file

   Unlike a class-action settlement, this was an FTC refund. The administrator, Ankura Consulting Group, used BetterHelp's own customer records to find eligible people and emailed them a notice. Consumers who did nothing received an automatic PayPal payment — no application, no proof, no forms.

2. 2

   Payments went out in two rounds

   Refund notice emails began on May 6, 2024. The first round (about $5.2 million) was distributed in June 2024, and a second round (about $2.6 million) followed in April 2025 — together the full $7.8 million. Payments were sent by PayPal by default, or by Zelle or paper check for those who chose it by the June 10, 2024 selection deadline.

3. 3

   PayPal payments expired if not accepted

   PayPal refunds had to be accepted within 30 days, and paper checks cashed within 90 days. If you missed a payment window, contact the administrator at 1-833-637-4774 — but there is no way to newly enroll, because the eligibility list was fixed from BetterHelp's records.

4. 4

   Watch for scams — the real refund is free

   The FTC never charges a fee or asks for your bank account, card, or Social Security number to send a refund. The genuine refund came from Ankura Consulting Group. Any message demanding a payment or financial details to 'release' a BetterHelp refund is a scam.

5. 5

   Never miss the next privacy settlement — ClaimBee alerts you

   Health and privacy refunds like this one are easy to miss because the notice often lands in an old inbox. ClaimBee scans 2,000+ cases, matches them to your profile, and tracks every deadline so you claim the next one before the window closes.

Frequently asked questions

Sources and official records

Every figure and date on this page was taken from the primary records below — court dockets, agency releases, and the settlement administrator's own notices. Payout averages we describe as averages are calculated from the official totals, not reported per-person estimates.

• FTC — betterhelp refunds page (current payout status and eligibility)
• FTC press release — BetterHelp Customers Will Begin Receiving Notices About Refunds Related to a 2023 Privacy Settlement with FTC
• FTC press release — FTC Gives Final Approval to Order Banning BetterHelp from Sharing Sensitive Health Data for Advertising, Requiring It to Pay $7.8 Million
• FTC press release — FTC to Ban BetterHelp from Revealing Consumers’ Data, Including Sensitive Mental Health Information, to Facebook and Others for Targeted Advertising
• FTC case record — BetterHelp, Inc., In the Matter of