Open for claimsData BreachOn Q Financial Data Settlement: Eligibility, Benefits & Deadline
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On Q Financial, LLC has agreed to a proposed $1.25 million settlement over a data security incident on or around February 20, 2024. Individuals whose private information may have been compromised may submit a claim for settlement benefits.
The official FAQ offers up to $5,000 for qualifying documented, unreimbursed losses, an estimated $50 cash payment that may change proportionally, and one year of expanded identity theft and fraud monitoring. The FAQ says class members may claim one or both payment types, and may also request monitoring. No individual payment amount is guaranteed.
Submit online by October 28, 2026 at 11:59 p.m. Eastern Time, or mail a paper form postmarked by October 28. The settlement fund also pays administration, court-approved legal fees and costs, and service awards.
The case is Feathers et al. v. On Q Financial, LLC, No. CV2025-037770. Benefits depend on final court approval and resolution of appeals. A final approval hearing is scheduled for November 16, 2026 at 10:00 a.m. Mountain Time; this is not a payment date.
Key facts
- Settlement fund
- $1,250,000 before deductions
- Claim deadline
- October 28, 2026; online by 11:59 p.m. ET
- Data incident
- On or around February 20, 2024
- Documented losses
- Up to $5,000 for qualifying unreimbursed losses
- Cash payment
- Estimated $50, subject to proportional adjustment
- Monitoring
- One year, if claimed
Official settlement administrator: Kroll Settlement Administration LLC
Evidence for key facts
These excerpts record what official sources said when checked. Open a fact to see its source and supporting passage. Follow the source for the latest information.
Claim statusChecked
To receive Settlement Benefits, you must submit a Claim Form, with any necessary documentation, online by October 28, 2026 at 11:59 p.m. ET on this settlement website or by mail, postmarked by October 28, 2026
Who qualifiesChecked
The Settlement Class consists of individuals whose Private Information may have been compromised in the Data Security Incident on or around February 20, 2024.
Who qualifiesChecked
the Judge(s) presiding over the State Court Lawsuit and members of their immediate families and their staff
Payment and benefitsChecked
Class Members may choose to receive one or both of the following Settlement Payments:
Payment and benefitsChecked
In addition to the Documented Loss Payment, Class Members may submit a claim to receive an alternative cash payment estimated to be $50.
Payment and benefitsChecked
Class Members who accepted the Defendant’s original offer of identity theft and fraud monitoring can receive an additional one (1) year if they claim this benefit.
Proof requirementsChecked
“Reasonable Documentation” means documentation supporting a claim for Documented Loss including, but not limited to, credit card statements, bank statements, invoices, telephone records, and receipts.
Proof requirementsChecked
No documentation is required for an Alternative Cash Payment.
Claim deadlineChecked
To receive Settlement Benefits, you must submit a Claim Form, with any necessary documentation, online by October 28, 2026 at 11:59 p.m. ET on this settlement website or by mail, postmarked by October 28, 2026
Payment and benefitsChecked
Under the proposed Settlement, the Defendant will pay $1,250,000 into a Settlement Fund to resolve the lawsuit.
Payment and benefitsChecked
Class Members may submit a claim for up to $5,000 for actual out-of-pocket unreimbursed losses and consequential expenses that are more likely than not a result of the Data Security Incident (and time spent dealing with it) and were incurred on or after February 20, 2024.
Who qualifies
- The settlement class consists of individuals whose private information may have been compromised in the data security incident on or around February 20, 2024. Being an On Q customer by itself does not establish that your information was affected.
- Excluded are the judges presiding over the state-court lawsuit and their immediate families and staff; On Q and its subsidiaries, parent companies, successors, predecessors and entities it controls; people who properly requested exclusion by September 28, 2026; and successors or assigns of excluded people.
- For documented-loss reimbursement, the loss must be actual, unreimbursed and more likely than not caused by the incident, and incurred on or after February 20, 2024. Reasonable supporting documents are required.
How to submit an On Q Financial settlement claim
- 1
Confirm that you are in the class
Review your notice and the official eligibility and exclusion rules. If you are unsure, contact Kroll at (833) 930-0180.
- 2
Choose benefits and gather any required records
The FAQ allows a documented-loss claim, the estimated cash payment, or both, plus optional monitoring. Loss claims need reasonable documentation such as statements, invoices, telephone records or receipts. Credit-report and credit-monitoring purchases have the specific February 20, 2024–October 28, 2026 period described in the official FAQ.
- 3
Complete the official claim form
Use the form linked from the administrator website, or request a paper form from Kroll. Follow the form’s instructions and include any documents required for the benefits you select.
- 4
Submit by the applicable deadline
Submit online by October 28, 2026 at 11:59 p.m. Eastern Time. Mail must be postmarked by October 28, 2026 and addressed to Feathers et al. v. On Q Financial, LLC, c/o Kroll Settlement Administration LLC, P.O. Box 225391, New York, NY 10150-5391.
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Frequently asked questions
Is the $50 payment guaranteed?
No. It is an estimate and may be adjusted proportionally based on the money remaining after administration, legal fees and costs, service awards, monitoring and approved documented-loss claims.
Can I request both payment types?
The current official FAQ says class members may choose one or both payment types. Its cash-payment explanation explicitly describes that payment as available in addition to documented-loss reimbursement. Follow the current claim form and ask Kroll about your particular claim.
What proof is required?
Documented-loss claims require reasonable records such as credit card or bank statements, invoices, telephone records and receipts. Certain monitoring purchases also require a sworn statement explaining why they were bought. The FAQ says no documentation is required for the alternate cash payment or monitoring. A documented-loss claim lacking sufficient evidence that is not cured is treated as an alternate-cash claim.
When will payments arrive?
The official FAQ gives no fixed payment date. Distribution depends on final approval and resolution of any appeals. The scheduled November 16, 2026 hearing is not a promised payment date.
Sources and official records
Consult these records for the official terms and current updates. ClaimBee's summary helps explain the settlement; the administrator and court documents determine the claim requirements and benefits.
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